Uminate

Support

Questions, bugs, purchase problems or feedback about our apps — write to us and we will get back to you, usually within two business days.

Send us a message

Which app? Your name Your email Device and OS version — optional, helps a lot with bugs How can we help? Send message

This opens your mail app with the message ready to send to support@uminate.com. If nothing happens, email us directly at support@uminate.com.

Common questions

• I paid but the features are still locked Open the premium screen in the app and tap “Restore purchases”. If that does not help, send us the store receipt and we will sort it out.
• How do I cancel a subscription? Subscriptions are managed by the store, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile → Payments & subscriptions. Cancelling there stops the next renewal.
• How do I delete my account? In apps that have accounts, open your profile, tap the account menu and choose “Delete account”. You can also ask us by email and we will do it for you.
• The app crashes or content will not load Tell us your device model, OS version, app version and what you were doing at the moment. That is usually enough for us to reproduce it.